{"xsrfToken":"04c4be49bffcfc60c5a690b183b3dc5bc91ef20c_lout","branding":{"id":"1","key":"support","name":"Nova Labs Customer Support Portal","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/93680bae-45bd-4e04-bcd1-ad12a6fa5dc2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZmM5YWMxZi04NzZmLTQ0ZmYtOGNmOS1lZmNlMjk4OTA5ZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzNjgwYmFlLTQ1YmQtNGUwNC1iY2QxLWFkMTJhNmZhNWRjMiI6WyJyZWFkIl19LCJleHAiOjE3MzE2MTY3MjIsIm5iZiI6MTczMTYxNjEyMn0.c59A9-PxDVZq705r-c21FkjEUynaqFYQAUbetNr1a3g&client=1fc9ac1f-876f-44ff-8cf9-efce298909f8&mode=fit","logoId":"93680bae-45bd-4e04-bcd1-ad12a6fa5dc2","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Nova Labs Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Nova Labs Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#010507","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"support","projectId":10007,"serviceDeskId":1,"name":"Nova Labs Customer Support Portal","description":"<p>Welcome! We are thrilled to announce that we have recently upgraded our support systems to better serve your needs. It is a part of our ongoing commitment to providing you with top-notch customer service!</p>\n<p>To take advantage of the improved features and capabilities, we kindly request you to submit all new support tickets through our new and enhanced support portal <b><a href=\"http://hardware.hellohelium.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://hardware.hellohelium.com</a></b></p>\n<p>We appreciate your cooperation and understanding during this transition.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"9","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://freedomfi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://freedomfi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://freedomfi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"12","name":"Report an issue with the FreedomFi Gateway or Radio","descriptionHtml":"<h4><a name=\"\" target=\"_blank\"></a><font color=\"red\"> CPI Rejection Notice: </font></h4>\n<p>During the radio coverage data review for HIP74 implementation, we noticed that incomplete or inaccurate CPI registrations were mistakenly approved.</p>\n<p>Some previously approved radio deployments may get rejected. Before creating a ticket please review your rejection email closely, as it will state the specific reasons for this updated rejection, along with information on how to remedy and resubmit for re-approval.</p>\n<p>If after reviewing your rejection email you still believe it to be a mistake, please proceed with creating a ticket and we will be happy to assist.</p>","callToAction":"Report an issue with the FreedomFi Gateway or Radio","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://freedomfi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"8","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://freedomfi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"16","name":"Shipping and Returns Issues","descriptionHtml":"<p>Before contacting our team, please read through our most common questions below and see if the answers address your concerns: <a href=\"https://freedomfi.com/helium5g/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Waitlist FAQ </a></p>","callToAction":"Shipping and Returns Issues","introHtml":"<p>Need assistance with the Shipping and Returns related issues? Submit a request below and we will get to work!</p>","icon":10468,"iconUrl":"https://freedomfi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"1","name":"Waitlist help","descriptionHtml":"<p>Most of the questions are answered here: <a href=\"https://freedomfi.com/helium5g/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Waitlist FAQ </a></p>","callToAction":"Waitlist help","introHtml":"<p>Need assistance with the Waitlist related issues? Submit a request below and we will get to work!</p>","icon":10541,"iconUrl":"https://freedomfi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[],"orderMapping":{"2":[9,1,8],"4":[12,8,14],"5":[12,14],"3":[7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4fc30b21-a2d1-3711-a732-5e97886ffaa2","appLinkName":"System Confluence","appLinkUrl":"https://freedomfi.atlassian.net/wiki","spaceKey":"KFFM","spaceName":"KB for FreedomFi Miner","spaceUrl":"https://freedomfi.atlassian.net/wiki/spaces/KFFM","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://freedomfi.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"Important announcement:","userLanguageMessageWiki":"<p>Before contacting our team, please check our <a href=\"http://status.helium.freedomfi.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">systems status</a> for current issues and read through our FAQ</p>","defaultLanguageHeader":"Important announcement:","defaultLanguageMessage":"Before contacting our team, please check our [systems status|http://status.helium.freedomfi.com] for current issues and read through our FAQ","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZmM5YWMxZi04NzZmLTQ0ZmYtOGNmOS1lZmNlMjk4OTA5ZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzE2MTczMjIsIm5iZiI6MTczMTYxNjEyMn0.ol7lBRJkSXjwwKrP2jzEet7TiwJ86nDJBEvwosqf0VE","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"1fc9ac1f-876f-44ff-8cf9-efce298909f8","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://freedomfi.atlassian.net/wiki","kbLinkDomainURLs":["https://freedomfi.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}